JOB DESCRIPTION
Carers for You is a Cairns based company that has been operating in FNQ since the early 2000s. It has now grown from its base in Cairns to service many locations along the coast to Brisbane and encompasses a growing team of Support Workers and Contractors who provide exceptional personalised care for our clients.
ABOUT THE ROLE
Reports to the Business Manager
DUTIES
Service Delivery
Assess all incoming offers of work to ensure their compatibility with the Company's values and mission.
Before accepting an offer of work ensure sufficient qualified contractors are available to complete the task. Also ensure other issues such as safety, cost viability and cultural awareness are addressed.
Maintain a good working relationship with people and organisations who do business with Carers for You.
Regularly promote the Company's profile in the Marketplace.
Provide an Advocacy service for clients when requested.
Must be available for the greater part of each weekday morning for day-to-day operational matters.
The ability to prioritise and immediately resolve any urgent and unforeseen operational issues as they arise to minimize any impact or negative consequences they may have on the day-to-day running of the Company.
Personnel
Ensure the Company has sufficient, qualified contractors available to deliver services to clients.
When required, conduct interviews for new contractors via phone/zoom or in person.
Ensure contractor details and qualifications are current.
Operations
Regularly survey clients to ensure their expectations are being met.
Maintain all relevant rosters to ensure their accuracy.
Follow up client's satisfaction on services provided and regularly complete the area overview document with appropriate details and follow up.
Complete a reconciliation of the roster fortnightly and follow up any inconsistencies.
SUCCESSFUL CANDIDATE:
Minimum 2 years' experience in similar role
Experience with Microsoft Outlook, Word and Excel
National Police Certificate
Valid Queensland Driver's License
Strong customer focus
Demonstrated ability to work within a team environment.
Certificate 3 in Individual Support - Aged Care or Disabilities or willingness to obtain this certificate within a reasonable time frame.
Current Senior First Aid Certificate
BENEFITS
Supportive and flexible working environment.
Working from home.
Work life balance.
Ongoing training and development, with room to grow.
Please note: This is a long term permanent position; however, all workers including the business owner are classified as contractors due to the changing nature of the industry.
Job Types: Subcontract, Casual, ContractContract length: 360 months
Pay: $38.00 – $42.00 per hour
Expected hours: 20 – 30 per week
Work Location: Hybrid remote in Cairns, QLD 4870
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