AR Customer Service Officer - Fixed Term - 24 monthsAt Ambulance Victoria (AV) we are proud to share our commitment to save and improve lives by providing outstanding care for our patients. It is our promise to every patient, and it sits at the heart of everything we do. No matter what corporate or support role you play in delivering our critical services to Victorians, you join a team dedicated to bringing our vision of 'Outstanding emergency health care every time' to life.We are seeking Accounts Receivable Customer Service Officers to provide solution-focused outcomes as part of our customer contact centre. This includes assisting customers (patients) through telephone contact, web portal, email correspondence and carrying out other administrative tasks. The focus of these roles is to resolve consumer (patient) billings for Ambulance Victoria Service fees. These 2-year fixed-term opportunities are full time and located at Ballarat or Blackburn/Doncaster.About the roleReporting to the Team Leader AR Customer Service, responsibilities of this position include, but are not limited to:Provide a high standard of customer service engagement identifying customers' needsManage high volume of inbound and outbound calls in a timely manner, supported by monitoring of performance dashboards and workloadMaintain compliance, accuracy and confidentiality of records associated with customer account detailsDevelop and foster constructive and effective working relationships within Financial Transaction Services Team and across the wider AVUndertake general administrative duties and other tasksAbout youTo be considered for this position you will possess:Certificate in Business/Finance or equivalent (desirable)Proven customer service skills with an ability to meet performance call handling targetsHigh degree of accuracy, attention to detail and quality controlStrong verbal communication skills to engage professionally with internal and external customersIntermediate Microsoft Office suite competence level including Word and ExcelWorking at Ambulance VictoriaAs a valued member of AV you will enjoy a professional working environment that recognises the importance of work/life balance. We offer salary packaging options, generous personal leave entitlements, accrued days off for full time roles, and other benefits including free on-site parking.We believe our people are our greatest resource and the sustainability of our workforce depends on how well we utilise our people's skills and abilities and whether our staffing reflects the diversity of the Victorian community. If you are ready to be an integral part in bringing our values of Care, Accountability, Respect and Excellence to life at AV, we want to hear from you!By applying for a position, you agree to undertake an assessment of any Secondary Employment or outside interests, in line with AV's Secondary Employment procedure. This is required to ensure there is no perceived or actual conflict of interest for AV should you be successful and commence in the role.Successful applicants will need to be willing to complete pre-employment screening including references, misconduct and Police Checks.This position is classified at Administration Band 2 under the Ambulance Victoria Enterprise Agreement (AVEA) 2020.The position description can be found on the AV Careers website here.How to applyYour application is an integral part of the selection process and should include:Cover letter outlining your experience and interest in the positionCurrent resumeApplications must be submitted by 11.59pm AEDT on Monday 25 November 2024. Applications must be submitted via the AV Careers Centre website here to be considered. Emailed applications will not be accepted.For further information, please refer to 'Applying for a position with Ambulance Victoria'. For any further queries please contact ****** or 03 9840 3***.At all levels of our organisation a diverse and inclusive workforce allows us to deliver the Best Care to the Victorian community, and helps create a healthier, more productive workplace for our people.
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