Aps6 Service Designer

APS6 Service DesignLocation: HobartContract Length: 12 monthsHourly rate: $ per hour superWork from home availableResponsibilities May Include But Are Not Limited To: Researches and identifies insights, creating a common understanding.Co-creates and documents current state service through design research, to identify current participant and staff experience, and business processes.Co-creates and facilitates process design improvements.Advocates for the voice and experience of participants and stakeholders.Facilitates design-thinking sessions with service users to design and test the future service (processes, channels, experiences).Understands the complex Agency eco-system and change impacts.Ensuring that the end-to-end service experience is based around participant and staff need. #J-18808-Ljbffr