Australian Criminal Intelligence Commission – Canberra ACT
The Application Support Officer will form part of the Intelligence Service Line team, with responsibility for the management and sustainment of ACIC's systems classified up to PROTECTED in a business-as-usual environment. Systems and applications include bespoke and Commercial Off-The-Shelf (COTS) products.
The key duties of the position include:Support, maintain, administer and enhance ACIC's business systems.Contribute to systems design and implementation.Liaise with stakeholders in relation to Level 2 BAU incident management and assist in the rapid restoration of normal services. This requires assistance and management of defects and enhancements across the product lines and includes communication with vendors and suppliers to resolve technical issues and software bugs.Contribute to project deliverables including:o unit, integration and systems (functional) testingo transition of systems and upgrades into productiono technical warranty support
Assist with User Acceptance Testing (UAT) activities.Work with vendors and suppliers to implement new systems and major upgrades.Document ICT related activities to ACIC standard in accordance with ACIC practices.Develop and maintain productive relationships with ICT teams and stakeholders.Our ideal candidateTo be successful in this role, you will demonstrate the following experience, skills and attributes:
Experience in the implementation and maintenance of complex software systems, demonstrating an understanding of ICT technical related subject areas, practices and procedures in support of a systems development life cycle.Is well organised and detail focused, with the ability to prioritise and multi-task to meet deadlines and manage competing tasks both independently and as a member of a multi-disciplinary team.Communicates effectively both internally and externally, as well as develops and maintains productive working relationships by sharing information and seeking feedback.Takes personal responsibility for meeting objectives and progressing work, while delegating or sharing responsibilities according to work requirements.Uses their critical thinking, analysis and problem-solving skills to recommend solutions to business or technical problems that are practical and can be implemented.EligibilityCitizenship – To be eligible for employment with the ACIC, applicants must be an Australian citizen.Security Clearance - The Australian community expects ACIC employees to maintain the highest levels of security and integrity. Successful applicants will be required to obtain and maintain a minimum Negative Vetting 1 security clearance.Pre-Employment Screening – All candidates must satisfy an Organisational Suitability Assessment (OSA) prior to being offered employment at the ACIC.NotesThe ACIC is committed to diversity and inclusion. We celebrate and champion diversity to ensure we reflect the community we serve, and pride ourselves on our vibrant culture. We welcome applications from Aboriginal and Torres Strait Islander peoples, women, people with disability, people from culturally and linguistically diverse backgrounds, those who identify as LGBTIQ+, neurodiverse, mature aged employees and carers.
Getting to know the Australian Criminal Intelligence Commission (ACIC)The Australian Criminal Intelligence Commission (ACIC) is Australia's national criminal intelligence agency. Our vision is an Australia hostile to criminal exploitation. We work with our national and international partners to conduct investigations and collect intelligence to combat serious and organised crime, cybercrime and national security threats. We develop and maintain national information and intelligence sharing services and systems for use by state, territory and Commonwealth law enforcement agencies. We also deliver nationwide background checking services to support employment or entitlement decisions to keep the Australian community safe.
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