Opportunity for an Application Support Engineer to support a major program of work in the Federal Government.
Job Title:Application Support Engineer – Baseline Clearance Required
Location:Melbourne - 3 days a week on site in CBD
Contract Length:12 Months renewable
Primary Technology:Siebel
Job Description:We are seeking a new talent to join the team, where you can collaborate in client-critical business application delivery and support. Application Support provides the capability to Operate, Run, and Support Applications in scope. Where incidents and problems occur, the goal is to work collaboratively with the client's Application teams to address the root cause and restore services as soon as possible. Application Support Services manage the application in Production (Prod) but will include DevTest and PreProd where required.
Key Responsibilities:As an application support Analyst, you will act as a software assessor, providing a dynamic service to identify and solve issues within multiple components of critical business systems. You will be expected to perform independently and become a Subject Matter Expert (SME). You will be required to actively participate and contribute to team discussions, as well as provide solutions to work-related problems. You are required to be expert in Java/J2EE/Greenplum DB Technologies, on-premises and Cloud Hosting, Capacity Management, and Monitoring. You will mentor junior resources, coaching and training as required. Beginner proficiency in Infrastructure Event Management and IT Infrastructure Operations is recommended.
Collaborate with cross-functional teams to troubleshoot and resolve application issues.Perform root cause analysis and implement corrective actions.Develop and maintain technical documentation.Participate in on-call rotation to provide 24/7 support.Identify opportunities for process improvement and automation.Monitor the performance of all applications, Infrastructure and their associated Data Services (i.e., components) utilizing available tools, integrating these data feeds with dashboards as part of Service Performance Monitoring Services.Serve as subject matter advisor for supported applications for the Application Development team.Adhere to the client's IT Delivery Standards, procedures, and runbooks for supporting Applications where applicable.Perform continuous improvement activities.Release and Deployment Management.Job Qualifications (Must Have Skills):Java, J2EE technologies, Greenplum Database, PostgreSQL.Working knowledge of integration technologies like MQ, REST, API-based integration, etc., but not limited to.Job Qualifications (Preferred Skills):Understanding of AWS and/or Azure cloud platforms.Understanding of application monitoring tools and technologies.Ability to quickly develop prototypes and proof of concepts.Must be an Australian Citizen, and a security clearance is desirable.
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