Genetic Signatures are a global molecular diagnostics company, driving improved patient outcomes using our innovative 3base technology to provide configurable and clinically relevant molecular diagnostic solutions for infectious diseases. We support leading pathology laboratories around the world and with a keen focus on meeting our customer needs, we continue to expand our global customer base.
We are seeking an ANZ Head of Sales and Support, based in NSW, to passionately develop and lead the execution of strategies to bring Genetic Signatures transformative molecular diagnostic solutions to customers, becoming trusted partners and enabling them to improve their patient healthcare outcomes!
This is an amazing opportunity to be part of a team who is 'All in' to achieve success across an international stage. Reporting to the CEO, our results-driven and customer-focused ANZ Head of Sales and Support will be responsible for:
Achieving or exceeding the annual revenue goals in the geographic territory by developing and executing regional business plans that incorporate account specific business plans, strategies, and knowledge of business drivers within the region. Providing focus on maintaining and expanding sales in the region. Developing & implementing account-based strategies for continued sales revenue growth. Providing support for the international sales effort as required. Driving and leading participation in conferences within the region. Developing long-term customer alliances to further support and drive capital sales-based activities: prospecting, qualifying, account management, and providing sales support to the customer base. Working hand in hand with Marketing to execute key strategies. Creating an inspiring team environment with an open communication culture. Directly managing the Territory Manager and Technical Support Manager to ensure the team is operating optimally, products are performing as intended, and customer needs are met. Responding quickly to customer concerns or issues regarding equipment or kits. Liaising with vendors or other suppliers where necessary. Assisting with activities associated with system installs, maintenance, and troubleshooting as required. Assisting the Technical Support team to identify and resolve product and customer-related issues. Preparing monthly reports including forecasting of sales revenue. Constantly reviewing the competitor landscape, including analysis of strengths and weaknesses. Ensuring customer interactions are recorded in a timely manner within the Customer Relationship Manager (CRM). Liaising with Regulatory Affairs Manager to ensure compliance with regulatory requirements (including TGA and IVDD). Coordinating attendance and representation for Genetic Signatures at tradeshows and special interest group meetings that are relevant to the Diagnostic portfolio. Essential for success as our ANZ Head of Sales and Support are:
Minimum of 10 years sales experience in the local diagnostic/life sciences marketplace. Proven ability to meet targets in past roles. Experience developing business proposals and successful high-level contract negotiations. Strategic sales planning and execution skills. Superior negotiation, influencing, and presentation skills. Relationship building at all levels of an organization. It is advantageous if our ANZ Head of Sales and Support has a talent toolkit that includes:
Experience in management/leadership of teams in Sales, Marketing, or technical support. Ability to present technology within a commercial context and understanding of scientific issues. Experience using the Miller Heiman approach to sales. Experience working in a molecular diagnostic-related field. Understanding of Molecular diagnostics, PCR, or scientific principles. Strong existing relationships with diagnostic testing laboratories. If this sounds like your next career opportunity and you want to make a difference to healthcare outcomes for patients around the world, apply now, we can't wait to hear from you!
Please enquire further or apply with a cover letter and CV via email at All applications will be treated in the strictest confidence. Please note that due to the expected number of applications, only those who are shortlisted will be contacted for an initial interview.
Genetic Signatures Ltd is committed to providing equal employment opportunities, we thrive on the diversity of thought present in our workforce and encourage anyone possessing the talent and drive to better health care for their community to apply. All qualified applicants will receive consideration for employment without regard to race, colour, religion, national origin, gender, age, sexual orientation, gender identity, disability, status as a Veteran or other protected classification.
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