Introduction:Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care.Description:As a Customer Service Officer, you will provide excellent customer service and assist passengers checking in in a seamless manner. Being the 'face of the company' to clients and passengers, you will put the customers' needs at the heart of all required tasks.The successful candidate for this role is required to pass a pre-employment medical prior to beginning training and employment and be available to attend training from Monday 21 October - Friday 26 October 2024 in Brisbane (travel and accommodation and expenses are provided).Service DeliveryDeliver check-in services on behalf of Star Aviation and its Airline customers in the correct application.Ensure you operate in a safe environment and demonstrate a clear understanding of the Health and Safety policies and procedures.Politely welcome passengers as they arrive at the terminal counter.Compare information on tickets with passenger data to ensure it all matches and is correct.Check bookings and issue boarding passes.Educate passengers about airport security protocols and luggage allowances.Safely direct passengers to the correct gate for their flight.Represent both the Airline and Star to the highest level ensuring customer satisfaction.Ensure the safe and secure operation of all equipment.Perform Boarding Gate duties including public announcements as per our client's requirements.Complete Passenger Marshalling duties maintaining a safe and secure environment as per our client's requirements.Action basic administration duties.Skills and Experiences:On Offer:Opportunity to be part of a family-oriented business where you are truly valued.Ongoing career training and development with in-house programs.Discounts and benefits across travel, retail, lifestyle and other areas, from a huge variety of companies, including SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many more!The ideal candidate:A valid Australian driver licence.A valid Aviation Security Identification Card (ASIC) - or ability to obtain one.Experience with Aviation/Airline industry - desirable.Awareness of the importance in achieving on-time performance goals in an efficient and safe manner.Excellent organisation and time management skills.Strong ability to multi-task, prioritise and meet deadlines.Customer focus to deliver exceptional service.Caring approach to dealing with people.Ability to adapt to changing priorities and situations.Able to work well in a fast-paced team environment.Highly personable and able to communicate and influence a diverse range of stakeholders.Manual Handling procedures.Conflict resolution skills.Proficient in report writing, in plain and clear English.Intermediate skills for Microsoft Office Suite.
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