DescriptionAbout this role
Aladdin Client Services role is part of the Aladdin Product Services within BlackRock Solutions’ Aladdin Business unit. BlackRock Solutions’ mission is to provide BlackRock with the best risk analytics and investment management platform, as well as to use this platform to offer a variety of tools and services to other large institutional investors. The Aladdin Client Services provides front line client services and training for Aladdin, BlackRock’s proprietary Investment and Trading management system.
Job Purpose/Background
Every day, the Aladdin Client Services (ACS) Team tackles the hardest, most sophisticated analytical problems in FinTech. We utilize our in-depth understanding of Aladdin, our clients’ businesses, and the investment management process to provide exceptional client service to our rapidly growing, global client base. We all come from varied educational backgrounds, bring unique skills and experiences to the table, but share a serious passion for solving tough problems for our clients, adding value to their business and keeping our clients happy.
Our team is known for
Being subject matter experts with a reputation for getting the job done. We…
Deliver exceptional customer service to users, every time
Solve difficult problems by providing innovative solutions
Collaborate with others because we know we can do more together
Figure out what needs to get done and then do it
Learn every day, question everything, and embrace change
Foster a fun, innovative team atmosphere
As an Analyst you will
Answer questions and help our clients run their businesses on Aladdin: You will solve problems that matter, making direct and measurable difference to our clients. In the process, you will build technical, industry, and relationship skills. Have a good understanding of Fixed Income, Equity, Derivatives and Alternatives products and how they are modeled and traded in Aladdin.
Use technology to solve problems: Use technical skills (like SQL, UNIX, Python) to ensure the accuracy of large analytical data sets, automate processes with scripts and efficiently query information from a vast database.
Educate users, leverage service insights, and relay user experience feedback to improve the customer experience and our product: We believe that the best customer service is proactive, not reactive. We are students of our own data and engage with our clients to keep problems from arising, rather than dealing only with issues that are brought to our attention.
Work on a global team, with a local presence:Our support model follows the sun –if a market is open somewhere in the world, so are we! You will get to work with teams across the world, while still engaging with a vibrant local team.
Key Responsibilities:
Develop expertise and answer client queries across the areas of Cash/Position/Margin reconciliations, DerivativeOperations/Collaterals,Corporate Action processing and other workflows in the Operations space
Build strong working relationships internal stakeholders and cross regional teams while communicating and explaining new Aladdin capabilities to clients.
Work with product experts to resolve level 2 inquiries and provide detailed information to the clients
Educate users, leverage service insights, and relay user experience feedback to improve the customer experience and our product
Help train junior analysts within the team
Constantly evaluate systems, processes and procedures for inefficiencies, and make recommendations for improvement
Knowledge/Experience:
More than 3+ years of experience in financial services industry in the operations domain
Experience in a client facing domain would be an added advantage
Excellent problem-solving, critical-thinking skills and an ability to identify problems, design and articulate solutions and implement changes
Knowledge of financial products in Fixed Income, Equities and Derivatives etc.
Knowledge of third partyconfirmation/settlementplatforms would be a plus
Demonstrated technical ability to use SQL, UNIX and/or programming languages like Python
Able to develop good working relationships with stakeholders
Demonstrated success in a high-paced environment
Qualifications:
Degree in Finance, Engineering or Technology would be preferred
Competencies:
Excellent oral and written communication skills in English; very client service focused
Strong analytical skills, attention to detail, a strong work ethic
Must be detail orientated, possess initiative and work well under pressure
Given that the nature of this role is Finance and Technology (FinTech) centric, we would like candidates who demonstrate an aptitude for learning these aspects of the job
Be able to work and deliver under minimalsupervision/independently
Our benefits
To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.
About BlackRock
At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children’s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.
This mission would not be possible without our smartest investment – the one we make in our employees. It’s why we’re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.
For additional information on BlackRock, please visit careers.blackrock.com| www.blackrock.com/corporate| Instagram: @blackrock | Twitter:@blackrock | LinkedIn:www.linkedin.com/company/blackrock
BlackRock is proud to be an Equal Opportunity and Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.
BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law.
