Advisor, Professional Standards & Conduct NSW Department of Customer Service – Sydney NSW
Employment Type: Full time, Ongoing roles talent pool to be created. Clerk Grade: 7/8 Salary range: $106,025 to $117,363 plus superannuation Location: Parramatta, Gosford or Sydney McKell location
What's the Opportunity? The Department of Customer Service, People Services Team has an exciting opportunity for an Advisor to join our high performing Professional Standards & Conduct team.
The People and Culture Division supports over 13,000 DCS team members, providing them with various services and advice relating to people matters, to help them deliver the strategic objectives of both DCS and the NSW Government. Our vision has been for NSW to be the world's most customer-centric government and our public service values have reflected that goal: service, integrity, trust, and accountability.
This is a great opportunity to join a fast-paced environment, working collaboratively to assist in the triage management of employee misconduct, performance, and code of conduct matters.
The role will have a high focus on upskilling business leaders and internal colleagues to raise awareness regarding compliance and risks within the working environment.
This role will allow you to gain an intricate understanding of the agencies within DCS, its challenges and objectives, and work to develop strong stakeholder and team relationships to ensure professional standards and conduct, industrial and compliance strategies are integrated into the business to meet customer requirements and business objectives.
The work can be fast-paced and requires balancing competing priorities, while being adaptable to support the team through change. A proven ability to focus within a high-volume environment, personal drive, a commitment to supporting colleagues, and a demonstrated ability to achieve objectives are vital qualities for these roles.
About You: Can contribute to the design, implementation, and coordination of projects that deliver effective business unit outcomes and meet client service delivery needs. You will have strong stakeholder management skills and the ability to develop productive working relationships both internally and externally, including at times external investigators and officials from government agencies. The ideal candidate will be inquisitive, have an analytical mindset, and be comfortable working with complex information. You will be proactive and outcome-driven, with the ability to see how your work contributes to the bigger picture. Deliver on assigned projects and processes within agreed-upon deadlines and quality standards. Demonstrated ability to write well and communicate effectively with people of diverse backgrounds, occupations, and seniority, both internal and external to the Department. Have some knowledge and understanding of employment law, legislation, and the industrial framework. Foster and build effective and sustainable working relationships with staff across teams and key stakeholders to ensure timely, high-quality, consistent, and coordinated issues and risks management. Tertiary qualifications in Investigations, Human Resources, Employment law, or in a related field and/or equivalent demonstrated experience (desirable). Resilience to adapt, thrive, and lead through a growth mindset in an agile and transformational environment. Looking for more information? Why not reach out to Amy Lynch, Team Lead, Professional Conduct, on 0417 485 *** for a conversation and learn more about this incredible opportunity.
Your application should include an up-to-date CV and cover letter which clearly details your relevant skills and experience to this position.
For enquiries relating to recruitment please contact Rodrigo Sandoval via ******.
Closing Date: Monday, November 25th, 2024 at 10:00 am
Careers at Department of Customer Service: A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace. The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via ****** or 02 9494 8***.
#J-18808-Ljbffr