NAMBOUR An exciting opportunity exists for an Administration Officer providing high quality customer service to patients and staff across the Sunshine Coast Hospital and Health Service. The incumbent performs a range of administrative and operational activities to support the Patient Travel Subsidy Scheme within the Integrated Business Management team, offering financial subsidy to approved applicants who are required to travel to other health facilities outside of the Sunshine Coast Hospital and Health Service where services cannot be provided.Sunshine Coast Hospital and Health Service (SCHHS) is in southeast Queensland and extends through the coastal and hinterland areas from Caloundra in the south and Gympie in the north. The SCHHS is a values-based organisation. We are committed to the maintenance of a culture in which we treat our colleagues with respect as we do our patients, consumers and the community. We respect, protect and promote human rights in our decision-making and actions.The Administration Officer provides high quality customer service to patients and staff across the Sunshine Coast Hospital and Health Service. The incumbent performs a range of administrative and operational activities to support the Patient Travel Subsidy Scheme within the Integrated Business Management team.The Patient Travel Subsidy Scheme offers financial subsidy to approved applicants who are required to travel to other health facilities outside of the SCHHS where services cannot be provided.Key Responsibilities include:Provide professional customer focused service to patients and staff who utilise the services of the Patient Travel Subsidy Scheme Office using a high level of communication via phone, emails etc.Effectively communicate with customers and demonstrate understanding, empathy, patience, and a positive service focus.Understand Queensland Health's policy regarding the Patient Transfer Subsidy Scheme and the Hospital's duty of care obligations regarding patient transfers to negotiate and communicate policy decisions in a diverse cultural environment for clients with a wide range of acute and chronic health issues.Remuneration value up to $94,810 p.a., comprising salary between $74,722 - $83,097 p.a., employer contribution to superannuation (up to 12.75%) and annual leave loading (17.5%) (AO3). Applications will remain current for 12 months. Please note: only applications from candidates will be accepted (applications that may result in an agency fee will not be considered). Why work for us?We offer rewarding career opportunities across a wide range of clinical and non-clinical areas across our health service and pride ourselves on providing a work environment that is safe, satisfying, flexible, and promotes a healthy work-life balance.As a Queensland Health employee, you will benefit from a higher than standard employer contribution to Superannuation of up to 12.75%, access to salary packaging, flexible working arrangements and competitive salary rates with annual incremental increases.We are committed to providing a diverse and inclusive workplace for our people and our community. We encourage people of all genders, races, ages and abilities to apply for roles within our Health Service.You can find out more about why it's so great to work at Sunshine Coast here: https://www.health.qld.gov.au/sunshinecoast/careers As a Sunshine Coast Health employee, you will receive competitive remuneration and have access to:• A wellness program;• Generous superannuation;• Flexible work arrangements;• Career training and development; and• Salary packaging.We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity .**APPLICANTS ARE TO APPLY ONLINE**The following file types are accepted: .jpg, .gif, .bmp, .png, .rtf, .txt, .doc and docx.Do not upload zipped files, tagged pdfs or protected documents. Click on the "Apply" button to submit your application.DocumentsBefore applying for this vacancy please ensure you read the documents below. Keyword Please use * for wildcard searches. Search exact phrase Check to search for the exact phrase. Uncheck to return jobs that contain any of the keywords. Location Hold down the control (Ctrl) button and use your computer mouse to select multiple options Occupational group Hold down the control (Ctrl) button and use your computer mouse to select multiple options Salary (yearly) Leave blank if you are searching for casual jobs Minimum Maximum Total Remuneration Only used for Senior Medical or Executive positions Minimum Maximum Department or organisation Position status Hold down the control (Ctrl) button and use your computer mouse to select multiple options Position type Hold down the control (Ctrl) button and use your computer mouse to select multiple options(Position Type Tips) Classification Hold down the control (Ctrl) button and use your computer mouse to select multiple options Date advertised Refine your search Location: Occupational group: Keywords: (optional) Username: Password:Forgotten your password? ( https://smartjobs.qld.gov.au/jobtools/jncustomlogin.JobSeekerToolBoxAction?in_organId=14904&in_send_pwd_button=Send%20Password ) Need help? Contact usIf you have any questions about your account or accessing this website, please contact our helpdesk .Inclusion and diversityWe are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity , including making any reasonable adjustments to support you through the recruitment process.This recruitment portal is your gateway to a wide range of graduate program positions on offer in the Queensland Government. How satisfied are you with your experience today? * Neithersatisfied ordissatisfied(3) Satisfied(4) Verysatisfied(5) Comments * Please leave this blank (this helps us identify automatic spam) #J-18808-Ljbffr
