We are seeking an experienced administration officer/assistant who has outstanding customer service skills. The role is busy, diverse and requires someone that is excellent at helping people feel comfortable in this busy mental health therapy program.The Melbourne Clinic offers a variety of inpatient, outpatient programs and outreach that are tailored to meet the needs of people with a range of mental health conditions.We offer a supportive and inclusive working environment. We are committed to providing our staff with a structured induction and Hospital orientation and opportunities for ongoing training and professional development. We value individuality and embrace people with differing experiences, knowledge and skills with the intention of building a thriving, professional working environment that is both nurturing and safe.The Patient Services Department & Consulting Suites are responsible for maintaining high quality administration services including reception, patient admissions, accounting services including billing and other general administration duties.The Melbourne Clinic is located centrally in Richmond and is well served by all forms of public transport.Benefits we offer:Friendly EnvironmentOn-site parking at a minimal costResponsibilities include:Financial Governance for patientsScheduling and follow up of patient appointmentsLiaising with staff of different departments, other hospitals and Key stakeholder engagement and liaisonPreparation and maintenance of medical records and clinician supportAn understanding and awareness of the importance of integrity in data and business processesQuality improvement processAssisting in the timely management of patient flow pathwayOther administration and clerical duties including ward administrationYou will join a friendly team of professionals who pride themselves on offering outstanding service and high-quality care to all patients.To be successful in the role, the Key Selection Criteria are:Possess excellent communication and organisational skillsBe able to work independently and within a multidisciplinary team environmentHave the ability to prioritise workload and work under pressureExceptional Computer LiteracyA positive manner and excellent customer serviceStrong attention to detailBe flexible to work across departments when leave cover is requiredFlexible working hours including evenings and some weekendsWebPas Hospital system experience will be highly regardedTo Apply: Please click on the 'Apply' button to be taken to our online application form. Please include a cover letter and your CV along with the contact details of 2 professional referees.
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