We are seeking an experienced administration officer/assistant who has outstanding customer service skills. The role is busy, diverse and requires someone that is excellent at helping people feel comfortable in this busy mental health therapy program.
The Melbourne Clinic offers a variety of inpatient, outpatient programs and outreach that are tailored to meet the needs of people with a range of mental health conditions.
We offer a supportive and inclusive working environment. We are committed to providing our staff with a structured induction and Hospital orientation and opportunities for ongoing training and professional development. We value individuality and embrace people with differing experiences, knowledge and skills with the intention of building a thriving, professional working environment that is both nurturing and safe.
The Patient Services Department & Consulting Suites are responsible for maintaining high quality administration services including reception, patient admissions, accounting services including billing and other general administration duties.
The Melbourne Clinic is located centrally in Richmond and is well served by all forms of public transport.
Benefits we offer:
Friendly Environment
On-site parking at a minimal cost
Responsibilities include:
Financial Governance for patients
Scheduling and follow up of patient appointments
Liaising with staff of different departments, other hospitals and Key stakeholder engagement and liaison
Preparation and maintenance of medical records and clinician support
An understanding and awareness of the importance of integrity in data and business processes
Quality improvement process
Assisting in the timely management of patient flow pathway
Other administration and clerical duties including ward administration
You will join a friendly team of professionals who pride themselves on offering outstanding service and high-quality care to all patients.
To be successful in the role, the Key Selection Criteria are:
Possess excellent communication and organisational skills
Be able to work independently and within a multidisciplinary team environment
Have the ability to prioritise workload and work under pressure
Exceptional Computer Literacy
A positive manner and excellent customer service
Strong attention to detail
Be flexible to work across departments when leave cover is required
Flexible working hours including evenings and some weekends
WebPas Hospital system experience will be highly regarded
To Apply: Please click on the 'Apply' button to be taken to our online application form. Please include a cover letter and your CV along with the contact details of 2 professional referees.
#J-18808-Ljbffr
