We are seeking an experienced administration officer/assistant who has outstanding customer service skills. The role is busy, diverse and requires someone that is excellent at helping people feel comfortable in this busy mental health therapy program.The Melbourne Clinic offers a variety of inpatient, outpatient programs and outreach that are tailored to meet the needs of people with a range of mental health conditions.We offer a supportive and inclusive working environment. We are committed to providing our staff with a structured induction and Hospital orientation and opportunities for ongoing training and professional development. We value individuality and embrace people with differing experiences, knowledge and skills with the intention of building a thriving, professional working environment that is both nurturing and safe.The Outreach program provides mental health treatment and therapeutic support to enable individuals to recover, develop coping strategies and stay well.The Administration team are responsible for maintaining high quality administration services including reception, patient admissions, accounting services including billing and other general administration duties.The Melbourne Clinic is located centrally in Richmond and is well served by all forms of public transport.Benefits we offer:Friendly EnvironmentOn-site parking at a minimal costDiverse administrative duties, full training and supportResponsibilities include:Financial Governance for patientsScheduling and follow up of patient appointmentsLiaising with staff of different departments, other hospitals and Key stakeholder engagement and liaisonPreparation and maintenance of medical records and clinician supportAn understanding and awareness of the importance of integrity in data and business processesQuality improvement processAssisting in the timely management of patient flow pathwayOther administration and clerical duties including ward administrationYou will join a friendly team of professionals who pride themselves on offering outstanding service and high-quality care to all patients.To be successful in the role, you will:Possess excellent communication and organisational skillsBe able to work independently and within a multidisciplinary team environmentHave the ability to prioritise workload and work under pressurePossess exceptional Computer LiteracyHave positive manner and excellent customer serviceBe known for your strong attention to detailBe flexible to work across departments when leave cover is requiredWebPas Hospital system experience will be highly regardedTo Apply: Please click on the 'Apply' button to be taken to our online application form. For further enquiries, please contact ****** Information: Our commitment to quality and safety for our patients, staff and visitors is our highest priority. Applicants will be required to provide a current National Police check, WWCC (where applicable) and Evidence of right to work in Australia prior to appointment. Staff in patient contact roles will be required to provide proof of immunity to specified infectious diseases as a Category A Healthcare worker.
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