The Accreditations Administrator will be responsible for managing the process required to get our brokers accredited with our lender panel as well as maintaining systems, documents and lender process changes for the business.The role is critical in minimising the downtime required for a new broker to achieve productivity while also providing guidance and support to ensure a smooth transition into our business.Key ResponsibilitiesAccurately prepare lender accreditation related documentation for broker completion.Facilitate the completion of the accreditation documents for new and existing brokers within the network.Submit all required documents to the lenders with a focus on both speed and accuracy.Manage the accreditation process with both the broker and the lender to ensure broker accreditations are received in a timely manner and brokers are kept informed of their progress.Maintain the data integrity of accreditation related information within our customer relationship management system.Manage and respond to daily emails received through shared team mailboxes.Support and assist the Onboarding Team to ensure fast and efficient broker onboarding.Work with the lenders and our Product and Partnerships Team to ensure the network is kept up-to-date with any changes to lender requirements or processes.Collaborate with the National Onboarding and Agreements Team to continually look for ways to improve and develop the accreditations process to ensure we are following the best practice, and to drive these changes within the business.Manage the updating of lender forms.Answer incoming calls promptly and professionally that come through from our Customer Care team Ask LMG.To Succeed in This Role, You Will Bring With You:A positive "can do" attitude and a willingness to contribute as required to ensure the team's success.A minimum of 1-2 years customer service/administration experience in a fast-paced and challenging environment.High attention to detail, strong written and verbal communication, outstanding customer service orientation, and enjoy the challenge of working to deadlines.Our Benefits6 'Me' days per year - days on top of your annual leave allowance to look after number 1, you!16 weeks paid parental leave & up to 52 weeks paid superannuation.Paid Fertility Treatment leave.12 days personal leave.Paid Study leave - let us help you develop your career by supporting your studies.Hybrid working - flex the working week in a way that suits you.Internal L&D programs - boost your skills and help carve your career path.Religious and cultural swap leave - swap a public holiday for a day you prefer to celebrate.Option to purchase additional annual leave - sometimes you need some extra time and we want to give you that choice.LMGPerks - Save thousands of dollars and grab huge discounts with the biggest brands.Paid volunteer day - take a paid day away from work to support a cause close to you.Employee referral program - we love it when our people refer their people!Wellbeing support - EAP to support you personally including financial and career advice.LMG high performers join our Accelerate program - we invest in your career and personal development.At LMG, we believe that a diverse and inclusive workforce is essential to our success. We're committed to creating a workplace where everyone feels valued, respected, and supported, regardless of their race, gender identity, sexual orientation, religion, age, or any other aspect of their identity. We recognize that diversity brings a variety of perspectives and experiences that are essential to fostering innovation and driving business success. As an inclusive employer, we strive to create a culture where everyone can thrive and bring their best selves to work every day.
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