Account Manager In Customer Care (Australia/Remote)

Simple KYC is a fast-growing Australian startup working with banks to develop innovative technology solutions that help them automate 'Know Your Customer', 'Anti Money Laundering', 'Due Diligence' and 'Customer Onboarding' processes.
We make data easy to visualize, analyze and interact with.
We work with industry-leading clients such as American Express, ANZ, NAB and Westpac.
We are a creative team with experience in the fintech sector, working in agile environments in order to create innovative digital products.We recruit bright, results-driven people and offer an extremely flexible working environment for them to own their destiny and grow with the business. Role SummarySimple KYC is recruiting for an Account Manager in our Customer Success team.
The role requires a combination of excellent communication skills, strategic thinking, and a customer-centric approach to account management.
Required Skills and ExperienceSkills:
Strategic thinkingCustomer-centric approach to account managementDemonstrable experience required:
Software SaaS or Regtech experienceFinancial Services/AML knowledgeResponsibilitiesCultivating and nurturing strong relationships with key clientsUnderstanding and addressing clients' business needsFacilitating successful onboarding of products/servicesServing as the main point of contact for account-related inquiries and escalationsProactively engage with clients to identify upselling/cross-selling opportunities including monthly governance forumsAddress and resolve any issues to ensure customer satisfaction and drive positive NPSCollaborate with internal teams for seamless account managementContribute to the revenue growth (incentive-based)If this sounds like you, please get in touch with us at:
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