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Account Manager

Account Manager
Company:

Thefork


Details of the offer

Account Manager, The Fork
We are looking for an Account Manager to join our Sydney based Head Office team, to create long-term, trusting relationships with our customers. The Account Manager’s role is to manage a portfolio of assigned restaurant customers, develop new business from existing clients and actively seek new sales opportunities. In this role, you will liaise with cross-functional internal teams (including Sales, Customer Service, Product Development & Finance departments) to improve the entire customer experience.
Key Objectives
Operating as the lead point of contact for any and all matters specific to your accounts
Building and maintaining strong, long-lasting customer relationships
Overseeing customer account management, including negotiating contracts and agreements to maximize profit
Work with clients to perform the setup, training & installation of our Electronic Reservation System in restaurants across Australia
Manage the support requirements of your restaurant clients
Key Responsibilities
Constant interactions with the restaurants in your portfolio of ~500 assigned customers
Quarterly Business Reviews – review previous quarter’s business, discuss future goals and ensure that TheFork is providing maximum value to their business.
Optimisation – Assist customers with modifying different aspects of their electronic diary in order to maximize the table inventory available to diners and accordingly maximise revenue for the restaurant
Re-training – conducting user training to ensure clients have sufficient knowledge and skill when using their electronic diary
Save – respond to requests from clients seeking to terminate with empirical data and prove the value the TheFork Booking Network bring to their business
Consult – Act as a “consultant” to your clients and provide them with best practices examples within the restaurant industry in order to help them grow their business, for example: email promotions and confirmations, configuration of table plans & widget placement on their website
Perform the setup, training & installation of our Electronic Reservation System in restaurants:
Training – conducting user training during and after the diary is installed
Customisation – customise our Electronic Reservation System to compliment the client’s existing processes and procedures
Follow ups – Revisit with clients to ensure that any teething issues are quickly resolved
Skills & Experience
Customer service person with a can-do attitude, self-motivated and driven
Knowledge or passion of the restaurant industry, hospitality experience & HTML knowledge is desirable
2 years+ experience in a similar role
Comfortable with targeting on monthly KPIs
Strong verbal and written communication skills
Excellent listening, negotiation and presentation abilities
Well organised and able to prioritize many competing tasks
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Knowledge of HTML desirable
BA/BS degree in Business Administration, Sales or relevant field
Solid experience with CRM software (e.g. Salesforce), MS Office & Google applications


Source: Neuvoo3_Ppc

Job Function:

Requirements


Knowledges:
Account Manager
Company:

Thefork


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